Frequently Asked Questions

What material is used to make your products and is it safe?

All of our products are made with 100% platinum silicone that is made in the United States and certified by an independent laboratory to ISO 10993-10. Biological evaluation of medical devices. Part 10: Tests for irritation and skin sensitization.  All of our products are ISO certified skin safe, are non-porous and can be cleaned with soap and water or sterilized by boiling for 3 minutes.  This material is very durable and made of the highest quality platinum silicone, it will not break down or degrade and can literally last a lifetime.

Who do you buy your platinum silicone from?

All of our products are made from only the industry’s best platinum silicone.  Our materials are sourced from Smooth-On, Inc., located in Macungie, Pennsylvania. Smooth-On was established in 1895, and is a leading manufacturer of silicone rubbers.  One of their largest customers is Disney, who uses a variety of their products throughout their theme parks.

Do you use mold release agents when manufacturing your products?

We do not use any mold release agents in the manufacturing process of our products.  Most silicone toy manufacturers use silicone molds, which require a mold release agent to prevent the silicone from curing to itself.  Our molds are made of a ultra-low viscosity casting resin, which silicone does not bond to, requiring no release agent to be used.  There are even some companies that ship their toy products to you with the mold release agent still on them.  We also wash all of our products before they are packaged and shipped to you to make sure you are getting the best quality product possible.

Do your products have a smell or odor to them?

Our products are made of 100% platinum silicone, which is body-safe and odorless.  Our toys are completely odor free.

Do you clean/wash your products before they are shipped to me?

We hand clean/wash every product before we package and ship them to our customers.  Our mission is to provide the very best quality product we can to our customers, and we don’t take this lightly.  We don’t view a simple task such as cleaning and washing our products as an added cost or time inefficiency, we view this as a benefit to our customers, and our customers come first in our business decisions.

After I place my order, how long does it take to ship my product?

We typically ship all orders the next business day if the product is in stock.  If your product needs to be manufactured, we will ship your product typically in 2-3 business days after your order is placed.  We ship all orders via USPS Priority Mail or UPS Ground.  You will receive tracking information in your shipping confirmation email the day your product ships.  Your order will typically arrive in 2-3 days from date of shipment from our manufacturing facility in Montana.

What lube can I use with your toys?

Feel free to use any desired personal lubricant with our toys. All of our products are made from 100% platinum silicone which does not melt or react when placed in contact with any personal lubricants including silicone lubricants.  Our toys can also be stored with other silicone toys without any issues.

Do you accept returns or refunds?

We do not accept returns or refunds once your product leaves our facility. You can cancel your order if it has not been shipped. If your order has been manufactured but not shipped, you can cancel, however, you will be charged a restocking fee of 50%. If your product has not been manufactured when you cancel, you will receive a full refund.

If you receive a product with a manufacturing defect, simply contact us and we will take care of it.  We do not accept returns on orders where a customer has misjudged the size of a product; please pay close attention to the specifications of the product you are ordering, specifications for each product are listed in the section titled “DESCRIPTION” located near the bottom of the page.  If you have any questions, please contact us prior to placing your order.

Will my order be packaged discreetly?

Shipping is very discrete, all products are shipped in a plain USPS Priority Mail box or a plain brown box with no associated return address. All orders are shipped via USPS Priority Mail or UPS ground at our discretion.

Do your products vary in color or size?

Yes, since our toys are handmade, there will be slight differences in appearance between toys, no two toys are 100% identical. Our colors are hand mixed in batches, when a batch of color runs out, a new batch is mixed. This new color will be similar to the last batch but never identical. Our molds may expand slightly or contract, this may cause slight variances in sizes with our toys. These differences are typically negligible. The specifications listed at the bottom or each product page are for general guidance only, the actual dimensions of your toy may vary slightly.